Terms and conditions

1. Introduction

Welcome to Pixel Tech, atrade name of Fourth Dimension Technology LLC. These terms and conditions (“Agreement”) set out the legal framework for your use of our services. These services include mobile app design, e-commerce design, web design, brand development, digital marketing, and enterprise resource planning (ERP) management systems. Please read this agreement carefully before using any of our services. By using PixelTech‘s services, you agree to be bound by all of the terms and conditions set forth in this Agreement. If you do not agree with any part of these terms, please do not use our Services.

2. Definitions

In this Agreement, the following terms shall have the meanings set forth below, unless the context otherwise requires:

• “Pixel Tech“: Refers to Fourth Dimension Technology LLC, the trade name used to provide the services described in this Agreement.
• “Customer“: Any individual or entity that utilizes PixelTech’s services.
• “Services“: Includes all services provided by PixelTech, including but not limited to:
  • Mobile app design (iOS and Android)
  • Online store design
  • Web Design
  • Branding and visual identity development
  • Digital marketing and campaign management
  • Enterprise Resource Planning (ERP) systems
• “Agreement“: Refers to these Terms and Conditions and any supplements or amendments thereto.
• “Content“: Includes all information, data, text, graphics, images, audio, video, and other materials provided or used in the context of the Services.
• “Applicable Laws“: Refers to all applicable laws, rules and regulations in the Sultanate of Oman that govern this Agreement or the Services provided.

3. General provisions

3.1 Obligations of the client:

• Providing accurate information: Customer is obligated to provide PixelTech with correct, current and complete information when requesting the Services, and to update it as needed.
• Compliance with laws: Customer must use the Services in accordance with all applicable laws and regulations of the Sultanate of Oman, and must not use the Services for any illegal or prohibited purposes.
• Maintaining account confidentiality: You are responsible for maintaining the confidentiality of your account information, including your username and password, and are responsible for all activities that occur through your account.
• Communication and cooperation: The Client is committed to effective communication and collaboration with the PixelTech team during the execution of the Services, including providing requested information and materials in a timely manner.

3.2 PixelTech Commitments:

• Professional service delivery: PixelTech is committed to providing the agreed services efficiently and professionally, in accordance with high professional standards.
• Compliance with laws: PixelTech is committed to comply with all applicable laws and regulations in the Sultanate of Oman while providing the Services.
• Confidentiality of information: PixelTech keeps the information and data provided by the customer confidential and is not disclosed to any third party without the customer’s prior written consent, unless required by law.

3.3 Prohibited Activities: Customer is prohibited from using the Services for any of the following purposes:

• Illegal activities: Any activity that violates applicable laws and regulations, including fraud, money laundering, and terrorist financing.
• Violation of intellectual property rights: Copying, distributing or publishing any copyrighted material without the necessary licenses.
• Sending Spam: Using the Services to send unsolicited messages or unauthorized advertisements.
• Cybersecurity: Attempting to gain unauthorized access to other systems or networks, or spreading viruses or malware.

3.4 Modification of Terms:

• PixelTech reserves the right to modify these terms and conditions from time to time.
• The customer will be notified of any material modifications by email or by posting a notice on our website.
• The Customer’s continued use of the Services after the amendments take effect shall be deemed to be acceptance of the amended terms.

3.5 Compliance with laws and regulations:

• Both parties agree to comply with all applicable laws and regulations of the Sultanate of Oman governing this Agreement.
• The Parties undertake to obtain all permits and licenses necessary to carry out their obligations under this Agreement.

4. Privacy Policy

4.1 Collecting and using information:

• Personal Information: We may collect personal information from you when you register or request services, such as your name, address, phone number, email address, and payment information.
• Use of information: We use the information we collect for the following purposes:
  • Providing the requested services and fulfilling contracts with the customer.
  • Processing orders and payments.
  • Communicate with the customer about service updates or important information.
  • Improving our services and personalizing the user experience.
  • Comply with legal and regulatory obligations.

4.2 Data protection:

• Security: We take all appropriate technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction.
• Storage: Personal information is stored on secure servers, complying with applicable data protection laws in the Sultanate of Oman.

4.3 Sharing information with third parties:

• No selling or renting: We do not sell or rent customer personal information to any third party for marketing purposes.
• Service Providers: We may share information with trusted service providers who help us provide the Services (e.g. payment gateways, shipping companies, technical service providers), provided they commit to keep the information confidential and use it only for the specified purposes.
• Legal requirements: We may disclose personal information if required to do so by law, in response to a court order, or a request from appropriate government agencies.

4.4 Client’s rights:

• Access and correction: You have the right to request access to your personal information held by us, and to request correction of any inaccurate or incomplete information.
• Withdrawal of consent: The customer can withdraw their consent to the processing of their personal information at any time, recognizing that this may affect our ability to provide services.
• Objection to processing: You have the right to object to the processing of your personal data in certain circumstances.

4.5 Cookies and Tracking Technologies:

• Use of cookies: We use cookies and similar technologies to collect information about a customer’s interactions with our website to:
  • Optimize site functionality and performance.
  • Customize content and advertisements based on customer interests.
  • Analyze traffic and site usage.
• Client options: You can adjust your browser settings to refuse cookies or alert you when they are sent. However, this may disable some features of the site.

4.6 Links to external websites:

• Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of these sites, and you are encouraged to review their privacy policies.

4.7 Changes to the privacy policy:

• We reserve the right to modify or update this Privacy Policy from time to time. Customer will be notified of any material changes via email or through a notice on our website.
• Validity of changes: Changes become effective upon posting on this page, and Customer’s continued use of the Services thereafter constitutes Customer’s acceptance of the revised Policy.

4.8 Contact us:

• If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at
  • E-mail: desk@pxltec.com
  • Mailing address: Fourth Dimension Technology LLC
    Sultanate of Oman, Muscat
    Al Irfan City, Muscat Hills
    Omnivest Building, 3rd Floor
    Office no: 302

5. Payment policy

5.1 Payment terms:

• Advance payments:
  • Designing mobile apps and ERP systems: The client has to pay 50% of the total amount before starting the work.
  • Store and website design: The client must pay 50% of the total amount before starting work.
  • Branding and visual identity design: The client must pay 50% of the total amount before starting the work.
  • Digital Marketing: Monthly payments or specific payments are agreed upon depending on the nature of the marketing campaign.
• Remaining payments:
  • The remaining amount is paid according to the payment schedule agreed upon in the contract, which may be tied to specific stages of project completion.

5.2 Payment methods:

• Bank transfer: The customer can make payments by wire transfer to the bank account specified by PixelTech.
• Electronic payment: We may provide secure electronic payment methods, such as online payment gateways.
• Bank checks: In some cases, bank checks can be accepted, and are agreed upon in advance.

5.3 Bills and receipts:

• Issuance of invoices: PixelTech issues detailed invoices for payments due, including details of services rendered and applicable fees and taxes.
• Receipts: An official receipt is provided for each payment made by the customer.

5.4 Delayed payments:

• Reminder notices: If payments are not made on time, reminder notices will be sent to the customer via email or agreed means.
• Delay interest: Late interest or additional fees may be charged on outstanding amounts due and unpaid, in accordance with applicable laws and regulations in the Sultanate of Oman.
• Suspension of services: PixelTech reserves the right to suspend or terminate the provision of the Services in the event of non-payment of outstanding payments after notice to the Customer.

5.5 Refund and Cancellation Policy:

• Refunds:
  • After the start of work: No refunds will be made after the start of work on the project, except in exceptional cases to be agreed in writing between the parties.
  • prior to commencement of work: If the customer decides to cancel the service before starting work, the amount paid can be refunded after deducting any administrative costs or bank charges.
• Cancellation of services:
  • The Customer must notify PixelTech in writing that they wish to cancel the Service.
  • The work done until the date of cancellation will be evaluated and the amount due will be determined accordingly.
• Non-compliance: If the Service is canceled due to Customer’s violation of the terms of this Agreement, Customer is not entitled to a refund of any amounts paid.

5.6 Taxes and surcharges:

• Local taxes: Unless otherwise stated in the contract, quoted prices include all applicable government taxes and fees in the Sultanate of Oman.
• Transfer fees: Any bank charges or money transfer costs associated with the payment process shall be borne by the Customer.

5.7 Deposits and Remittances:

• Payment notification:
  • The customer must notify PixelTech of any payment made and provide us with a copy of the payment receipt within 72 hours of making the transfer.
• Accuracy of information:
  • The customer must ensure that the transfer information and bank account details are accurate to avoid any delays or errors in processing payments.
  • PixelTech is not responsible for any delay or error resulting from the submission of incorrect or incomplete information by the customer.
• Unclaimed Funds:
  • In case there are deposits that are not recognized or the owner does not contact us within 30 days, PixelTech reserves the right to deal with them according to its internal policies.
  • The Customer is not entitled to claim these amounts after the expiration of this period.

5.8 Payment responsibility:

• Financial obligation:
  • The Customer is obligated to make all payments due on the due dates in accordance with the contract.
  • Failure to pay is considered a breach of this agreement, which may result in legal action or suspension of services.
• Lack of responsibility:
  • PixelTech is not liable for any losses or damages that the customer may incur as a result of suspension or termination of services due to non-payment.

6. Services provided

6.1 Designing mobile applications 6.1.1.1 Description of services:

• PixelTech offers mobile application design and development services for iOS and Android, in accordance with the client’s requirements and market needs.

6.1.2 Obligations of the client:

• Provide PixelTech with all information, content, and materials needed to develop the application.
• Collaborate in the analysis, design, development, and testing phases.
• Adhere to delivery schedules and deadlines for feedback and approvals.

6.1.3 Revisions and modifications:

• The contract includes a specific number of revisions and modifications to be agreed upon in advance.
• Any additional modifications may be subject to additional fees.

6.1.4 Intellectual Property Rights:

• After full payment, the intellectual property rights of the Application shall pass to the Customer, except for any third-party components or libraries used under separate licenses.
• PixelTech reserves the right to use public components, code, or open source libraries in accordance with the terms of its licenses.

6.1.5 Technical support and maintenance:

• PixelTech provides technical support for a specified period after delivery (to be specified in the contract).
• Additional maintenance services and updates can be contracted for an additional fee.

6.2 Designing Online Stores 6.2.1 Description of services:

• Design and development of integrated e-commerce stores, including user interface, content management system, payment gateways, and shipping options.

6.2.2.2 Obligations of the client:

• Provide product information, descriptions, images, and prices.
• Provide PixelTech with store policies, such as shipping, returns, and privacy policies.

6.2.3 Revisions and modifications:

• A set number of revisions is agreed upon during the design and development stages.
• Any additional requests or modifications outside the scope of the agreement may require additional fees.

6.2.4 Intellectual Property Rights:

• After full payment, the customer owns the design and development rights to the online store.
• Any third-party software or components used are subject to the terms of their licenses.

6.2.5 Technical support and training:

• Providing training sessions for the client or their employees on how to manage and operate the store.
• Technical support for a fixed period after launch, with the possibility of extending the support with additional contracts.

6.3 Web Design 6.3.1 Description of services:

• Designing and developing customized websites that suit the client’s needs, whether they are informational, interactive, or have special functionalities.

6.3.2 Obligations of the client:

• Provide required content, including text, images, and videos.
• Collaborate in the design stages and provide timely feedback.

6.3.3.3 Revisions and modifications:

• The contract includes a specific number of revisions.
• Any additional revisions outside the scope of the agreement may be subject to additional fees.

6.3.4 Intellectual Property Rights:

• After full payment, the customer owns the rights to the designed website.
• PixelTech reserves the right to place a reference or link in the footer of the site indicating that it is the designer, unless otherwise agreed.

6.3.5 Hosting and maintenance:

• Hosting and maintenance services for the Site may be provided for an additional fee.
• PixelTech is committed to ensuring that the Site is available and continues to operate in accordance with the Terms of Service.

6.4 Branding and Visual Identity 6.4.1 Description of services:

• Develop and design branding and visual identity, including logos, business cards, letterheads, and other marketing materials.

6.4.2 Obligations of the client:

• Provide information about the company’s vision, values, and target audience.
• Provide any preferred ideas or references to guide the design process.

6.4.3 Revisions and modifications:

• A specific number of initial brand concepts are presented.
• The contract includes a set number of revisions to the chosen design.
• Any additional revisions may require additional fees.

6.4.4 Intellectual Property Rights:

• After full payment, the intellectual property rights of the designs will be transferred to the client.
• PixelTech reserves the right to display the works in its portfolio for marketing purposes.

6.5 Digital marketing 6.5.5.1 Description of services:

• Provide digital marketing services, including social media management, digital advertising campaigns, search engine optimization (SEO), and content marketing.

6.5.2 Obligations of the client:

• Provide access to the accounts and systems needed to perform the services.
• Provide the necessary content and approvals in a timely manner.

6.5.3 Limits of responsibility:

• PixelTech strives to achieve the best results, but does not guarantee specific goals or outcomes, as these are influenced by factors beyond our control.

6.5.4 Reports and performance:

• Provide periodic reports to the client showing the performance of marketing campaigns and activities.

6.5.5.5 Duration and cancellation:

• Digital marketing services are usually provided on a monthly basis or for a fixed period.
• The contract can be terminated upon prior notice to be agreed upon in the contract.

6.6 Enterprise Resource Planning (ERP) management systems (ERP) 6.6.6.1 Description of services:

• Develop and install customized ERP systems that help manage business processes, such as finance, HR, procurement, inventory, etc.

6.6.2 Obligations of the client:

• Provide detailed information on current processes and system requirements.
• Provide access to data and resources needed to execute the project.
• Collaborate in the analysis, design, development, and testing phases.

6.6.3 Revisions and modifications:

• The scope of work and technical specifications are agreed upon prior to commencement.
• Any material changes in the scope may require adjustments in schedule and cost.

6.6.4 Intellectual Property Rights and Licensing:

• The Customer is granted a license to use the System in accordance with the agreed terms.
• Unless otherwise agreed, PixelTech retains the intellectual property rights to the tools, methodologies and techniques used in the development of the system.

6.6.5 Technical support and maintenance:

• Provide technical support and maintenance of the system for a specified period after delivery.
• Long-term support and maintenance services can be contracted for an additional fee.

6.6.6 Training and documentation:

• Provide training to relevant staff on the use of the system.
• Provide user documentation and technical manuals as needed.

7. Intellectual Property Rights

7.1 Ownership of content and materials:

• Ownership of the customer:
  • After full payment of all fees due, the intellectual property rights to the final customized products, such as applications, websites, online stores, trademarks, and marketing materials, shall pass to the Client.
  • This includes the right to use, copy, modify, distribute, and display these products without restriction, unless otherwise stated in the contract.
• PixelTech Property:
  • PixelTech retains all intellectual property rights to concepts, ideas, methodologies, methodologies, processes, tools, code, and components developed or used in the course of providing the Services, which are not specifically designed for the Client.
  • PixelTech has the right to reuse these elements in other projects, provided that no confidential client information is disclosed.

7.2 Third-party software and components:

• Some Services may include the use of third-party software, components, or libraries that are subject to their own license terms.
• The Customer is obligated to comply with the terms of such licenses, and acknowledges that the intellectual property rights of such components belong to their original owners.

7.3 Trademarks and logos:

• Unless otherwise agreed in writing, PixelTech has the right to place a reference or link in the footer of the designed websites or applications indicating that it is the designer, unless otherwise agreed in writing.
• Customer may not remove or modify these signs without PixelTech‘s prior written consent.

7.4 Use in the marketing portfolio:

• PixelTech has the right to use the finished works and products in its portfolio or for marketing purposes, such as displaying them on its website or in marketing materials, unless the client requests not to do so in writing.

7.5 Obligations of the client:

• Customer warrants that all materials, content, and information it provides to PixelTech do not infringe the intellectual property rights of any third party.
• The customer assumes full responsibility for any claims or demands resulting from the use of materials provided by the customer.

7.6 PixelTech Commitments:

• PixelTech warrants that all works and products it provides are original or properly licensed, and do not infringe the intellectual property rights of any third party.
• In the event that any claim of intellectual property rights infringement resulting from the submitted works is received, PixelTech will take the necessary actions to address the matter, including modifying or replacing the disputed material.

7.7 Intellectual Property Dispute Resolution:

• In the event of any dispute relating to intellectual property rights between the parties, the parties shall cooperate to resolve it amicably.
• If no resolution is reached, legal proceedings shall be resorted to in accordance with the applicable laws of the Sultanate of Oman.

7.8 License and restrictions:

• Customer grants PixelTech a non-exclusive license. Free of charge, to use the materials and content provided by it solely for the purpose of performing the Services.
• PixelTech is not authorized to use these materials for any other purposes without the prior written consent of the Customer.

8. Confidentiality and data protection

8.1 Confidentiality Obligations:

• PixelTech Commitments:
  • PixelTech is committed to maintaining the confidentiality of all confidential information it receives from the Client during the provision of the Services.
  • PixelTech shall not disclose any confidential information to any third party without Customer’s prior written consent, except as required by law or court order.
• Obligations of the client:
  • Customer is obligated to keep confidential any confidential or proprietary information relating to PixelTech, including technologies, methodologies, pricing, and any other non-public information.
  • Customer may not disclose this information to any third party without PixelTech‘s prior written consent.

8.2 Definition of Confidential Information:

• Confidential information includes, but is not limited to:
  • Technical, business and financial information.
  • Marketing plans and strategies.
  • Customer and supplier data.
  • Any other information that has been designated in writing as confidential.

8.3 Exceptions:

• Obligations of confidentiality do not include information that:
  • Was known to the receiving party before it was received from the other party.
  • Became publicly available without breach of obligations.
  • Was lawfully obtained from a third party without an obligation of confidentiality.
  • Developed independently by the receiving party without using the other party’s confidential information.

8.4 Duration of confidentiality:

• Confidentiality obligations continue for five years after the termination or expiration of this Agreement, unless a longer period is provided by law.

8.5 Personal data protection:

• Compliance with laws: PixelTech is committed to complying with all applicable data protection and privacy laws in the Sultanate of Oman.
• Data collection and processing: Personal data is collected and processed only for the purposes specified in this Agreement and with the Customer’s consent.
• Security measures: PixelTech takes all appropriate technical and organizational measures to protect Personal Data from unauthorized access, modification, disclosure, or destruction.

8.6 Reporting security breaches:

• In the event of any security breach resulting in the unauthorized disclosure of personal data, PixelTech will notify the customer as soon as possible and in compliance with applicable laws.

8.7 Transfer of data to third parties:

• PixelTech does not transfer or share personal data with any third party without the customer’s prior written consent, unless it is necessary to perform the services or required by law.

8.8 Requests from government agencies:

• If PixelTech receives any request from a government agency or judicial authority for confidential information or personal data, it will immediately notify the customer (unless prohibited by law) to enable them to take appropriate action.

8.9 Termination of obligations:

• Upon expiration or termination of this Agreement, each party shall return or destroy all of the other party’s Confidential Information upon request, and cease using it in any way.

9. Limits of responsibility

9.1 Exclusions and Limitations of Liability:

• Liability exceptions:
  • PixelTech shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or related to the use or inability to use the Services, including, without limitation, loss of profits, loss of data, business interruption, or any other financial losses, even if PixelTech has been advised of the possibility of such damages.
• Limits of Liability:
  • In all cases, PixelTech ‘s total liability to Customer for all claims relating to the Services provided shall not exceed the total amount paid by Customer to PixelTech during the twelve (12) month period preceding the claim.

9.2 No guarantees:

• Services as is:
  • The Services are provided by PixelTech on an “as is” and “as available” basis, without any warranties of any kind, either express or implied.
• Exclusion of implied warranties:
  • PixelTech excludes any implied warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose, non-infringement, or warranties arising from performance, handling, or commercial use.

9.3 Legal exceptions:

• Some laws may not allow the limitation or exclusion of certain liabilities or warranties. In such cases, PixelTech ‘s liability shall be limited to the fullest extent permitted by applicable law in the Sultanate of Oman.

9.4 Responsibility of the client:

• Use of services:
  • You are entirely responsible for your use of the Services, including any content uploaded, posted or distributed through the Services.
• التعويض:
  • Customer agrees to indemnify, protect and defend PixelTech from any claims, losses, damages or costs (including reasonable attorneys’ fees) arising out of or related to:
    • Customer’s violation of any of the terms of this Agreement.
    • Customer’s use of the Services in an illegal or unauthorized manner.
    • Customer violates the rights of any third party, including intellectual property or privacy rights.

9.5 Force majeure:

• Exemption from liability:
  • PixelTech shall have no liability for any delay or failure to perform its obligations under this Agreement if the delay or failure is due to events or circumstances beyond its reasonable control, including, without limitation:
    • Natural disasters (e.g. earthquakes, floods, hurricanes).
    • Wars, hostilities, terrorist acts.
    • Civil unrest, strikes, or labor disputes.
    • Power outages, telecommunications or internet failures.
    • Governmental actions, new legislation or regulations.
• Obligations of the parties:
  • In the event of force majeure, the affected party must:
    • Notify the other party in writing as soon as possible.
    • Make reasonable efforts to resume performance as soon as possible.

10. Applicable law and dispute resolution

10.1 Applicable law:

• This Agreement shall be governed by and construed in accordance with the laws and regulations of the Sultanate of Oman, without regard to conflict of laws.

10.2 Amicable dispute resolution:

• In the event of any dispute or controversy between the parties relating to or arising out of this Agreement, the parties shall make reasonable efforts to resolve it amicably through negotiations in good faith.

10.3 arbitration:

• If the parties are unable to resolve the dispute amicably within thirty (30) days from the date of notification of the existence of the dispute by either party, the dispute shall be referred to arbitration in accordance with the rules and procedures of the Commercial Arbitration Center ofthe Oman Chamber of Commerce and Industry.
• The arbitrator’s decision is final and binding on both parties, and can be enforced in any court of competent jurisdiction.

10.4 Jurisdiction:

• In the absence of arbitration, or if arbitration is not possible for any reason, the parties agree that the competent courts of the Sultanate of Oman shall have exclusive jurisdiction over any dispute arising out of or relating to this Agreement.

10.5 LANGUAGE:

• This Agreement has been drafted in the Arabic language, and in case it is translated into another language, the Arabic version shall be the version adopted in the interpretation and implementation of this Agreement.

11. Termination

11.1 Termination of the Agreement by the Customer:

• Termination notice:
  • Customer may terminate this Agreement or any service specified hereunder at any time, provided that written notice is given to PixelTech thirty (30) days prior to the requested termination date.
• Post-termination obligations:
  • The Customer remains responsible for payment of all amounts due for services provided up to the date of termination.
  • The Customer is not entitled to a refund of any advance payment for services performed or in progress.

11.2 Termination of the Agreement by PixelTech:

• Grounds for termination:
  • PixelTech has the right to terminate this Agreement or suspend the provision of the Services immediately, without prior notice, in the following circumstances:
    • Customer’s breach of any of the terms of this Agreement and failure to correct the breach within fifteen (15) days of receiving written notice from PixelTech.
    • Failure of the Customer to make payments after fifteen (15) days from the due date.
    • The Customer is engaged in activities that are illegal or prohibited by this Agreement or applicable laws.
• Termination notice:
  • PixelTech will notify the Customer in writing of the termination decision and the reasons for it.

11.3 Post-termination obligations:

• Discontinuation of services:
  • Upon termination of the Agreement, PixelTech will cease providing the Services to Customer, including any technical support or maintenance.
• Accrued payments:
  • The Customer is obligated to pay any amounts due to PixelTech for services provided up to the date of termination.
• Return or destroy confidential information:
  • Each party shall return or destroy all confidential information of the other party upon request, and cease using it in any way.
• Intellectual Property Rights:
  • Intellectual Property Rights granted or acquired prior to termination shall survive termination in accordance with the terms of this Agreement.

11.4 Termination does not affect vested rights:

• Termination of this Agreement shall not affect any rights or obligations acquired or incurred prior to the date of termination.
• Terms that are intended to survive termination will remain in effect and binding on both parties, including, but not limited to, terms relating to confidentiality, limitations of liability, and intellectual property rights.

11.5 Force majeure:

• In the event of termination of the Agreement due to force majeure events (as described in clause 9.5), neither party shall be liable to the other for any losses or damages resulting from such termination.

12. Modifications to the Terms and Conditions

12.1 PixelTech’s right to edit:

• PixelTech reserves the right to modify or update these terms and conditions from time to time, consistent with its legal and operational obligations.

12.2 Customer notification:

• PixelTech will notify the Customer of any material modifications to these Terms and Conditions by one of the following means:
  • Post a notice on our website.
  • Sending an email to the address on file with PixelTech.
  • Any other agreed upon means of communication.

12.3 Acceptance of adjustments:

• The Customer’s continued use of the Services after the effective date of the amendments shall be deemed to be acceptance of the amended terms and conditions.
• If the Customer disagrees with the Modifications, the Customer shall have the right to terminate the Agreement in accordance with Clause 11 (Termination), provided that PixelTech is notified in writing prior to the effective date of the Modifications.

12.4 Validity of amendments:

• Unless otherwise specified, amendments become effective as of the date specified in the notice.

12.5 Adjustments by client:

• Any amendments or changes to these Terms and Conditions by the Customer shall not be binding on PixelTech unless agreed upon in writing and signed by both parties.

13. Notifications and communications

13.1 Official Communication Means:

• The following means of communication are official and authorized means of communication between the customerand PixelTech:
  • e-mail:
    • Pixel Tech: desk@pxltec.com
    • For Customer: The email address registered with PixelTech in the account or contract data.
  • Registered mail and postal address:

Fourth Dimension Technology LLC
Sultanate of Oman, Muscat
Al Irfan City, Muscat Hills
Omnivest Building, 3rd Floor
Office no: 302

13.2 Delivery of notifications:

• Written notifications:
  • Notices or communications sent by email or registered mail shall be deemed valid and effective from the date of receipt.
• Confirmation of receipt:
  • The receiving party must confirm receipt of the notice or communication as soon as possible, preferably within three (3) business days.

13.3 Updating contact information:

• Each party shall notify the other party of any change in its contact information within five (5) business days of the date of the change.
• Failure to update contact information does not relieve a party from responsibility for receiving notices or communications sent to the previously registered address or email.

13.4 Language used in communications:

• All notices and communications under this Agreement shall be in Arabic, unless it is agreed in writing to use another language.

13.5 Electronic communications:

• The parties agree that electronic notices and communications (e.g., email) are a legal and valid means of communication and have the same force and effect as paper documents.

13.6 Inquiries and support:

• Customers can contact PixelTech for inquiries or support requests via:
  • Email: desk@pxltec.com
  • Email address: support@pxltec.com

Fourth Dimension Technology LLC
Sultanate of Oman, Muscat
Al Irfan City, Muscat Hills
Omnivest Building, 3rd Floor
Office no: 302

14. Full agreement

14.1 Comprehensive agreement:

• These Terms and Conditions, including any appendices, attachments or specific service contracts, constitute the complete and final agreement between PixelTech and the Customer with respect to the subject matter hereof.
• This Agreement supersedes all prior or contemporaneous understandings, agreements or negotiations, whether oral or written, between the parties with respect to the subject matter of this Agreement.

14.2 Not relying on external statements:

• Each party acknowledges that it has not relied on any representations, warranties, statements or assurances made by the other party or any other person, except as expressly set forth in this Agreement.
• Neither party shall be responsible for any statements, warranties or representations not included in this Agreement.

14.3 Waiver and modification:

• No waiver of any right or provision of this Agreement shall be effective unless in writing and signed by the waiving party.
• No delay or failure by either party to exercise any right or power under this Agreement shall constitute a waiver of such right or power.
• No amendments or changes to this Agreement shall be binding unless they are in writing and signed by both parties.

14.4 Independence of items:

• If any provision of this Agreement is found to be invalid or unenforceable under applicable law, this shall not affect the validity or enforceability of the other provisions.
• The Parties agree to replace any invalid or unenforceable clause with another clause that is valid and enforceable and achieves, to the maximum extent possible, the business objective of the original clause.

15. Separability

15.1 Independence of items:

• If any provision of this Agreement is found to be invalid or unenforceable under applicable law, this shall not affect the validity or enforceability of the other provisions of the Agreement.
• The parties agree that if any clause is deemed invalid or unenforceable, such clause will be modified to the minimum extent necessary to make it valid and enforceable, consistent with the parties’ original intent.

15.2 Continuity of sentences:

• The other terms and conditions of this Agreement shall remain valid and binding on both parties, even if any provision hereof is canceled or modified.
• Cancellation or modification of any provision shall not affect the rights and obligations that arose prior to the occurrence thereof.

16. Force majeure

16.1 Definition of force majeure:

• Force Maj eure in this Agreement means any event or circumstance beyond the control of the parties, which cannot be foreseen or avoided, and which prevents or delays the performance of any of the parties’ obligations under this Agreement. Examples of force majeure include, but are not limited to:
  • Natural disasters: Earthquakes, floods, hurricanes, fires.
  • Wars, hostilities, terrorist acts.
  • Civil unrest, riots, large-scale labor strikes.
  • Epidemics and widespread infectious diseases.
  • Power outages, widespread failure of telecommunications or internet systems.
  • Governmental actions or decisions affecting the fulfillment of obligations.

16.2 Impact of force majeure on liabilities:

• In the event of a force majeure event, the affected party shall be relieved from the performance of its obligations affected by the event for the duration of the force majeure event, and to the extent that the event prevents the performance of those obligations.

16.3 Affected Party Obligations:

• Notifying the other party:
  • The affected party shall notify the other party in writing of the occurrence of the Force Majeure Event as soon as possible, and no later than seven (7) days from the date it becomes aware of the event.
• Minimizing Impacts:
  • The affected party must make reasonable efforts to mitigate the effects of the force majeure and resume performance of its obligations as soon as possible.

16.4 Termination due to force majeure:

• If a Force Majeure Event continues for more than ninety (90) consecutive days, either party shall have the right to terminate this Agreement upon written notice to the other party.
• In the event of termination due to force majeure, neither party shall be liable to the other for any losses or damages resulting from such termination, except for financial obligations accrued for services rendered prior to the occurrence of force majeure.

16.5 Force majeure does not affect financial obligations:

• Force Majeure provisions do not relieve the Customer of its obligation to pay any amounts due to PixelTech for services rendered prior to or during the occurrence of the Force Majeure Event.

17. Acceptance and confirmation

17.1 Acceptance of terms and conditions:

• Electronic consent:
  • By using the PixelTechServices, signing a Services Contract, or making any payment associated with the Services, you acknowledge that you have read, understood, and agree to be bound by all of the terms and conditions set forth in this Agreement.
• Legal capacity:
  • Customer represents that it has the legal capacity to enter into this Agreement, whether in its individual capacity or as an authorized representative of the entity it represents.

17.2 Representation and warranty:

• The client:
  • Customer warrants that all information provided to PixelTech is true, accurate and complete.
  • Customer acknowledges that it has not been coerced or misled into signing this Agreement.
• Pixel Tech:
  • PixelTech warrants that it has the authority and capacity to provide the services set forth in this Agreement.

17.3 Signature and execution:

• Electronic signature:
  • This Agreement may be entered into electronically, and an electronic signature or electronic consent to this Agreement shall be as valid and binding as if signed by hand.
• Copies of the agreement:
  • This Agreement may be executed in one or more counterparts, each of which shall be deemed an original, and all counterparts together shall constitute one and the same document.

17.4 History of the Syriacs:

• Effective date:
  • This Agreement is effective as of the date Customer accepts these Terms and Conditions, whether by signing, electronically agreeing, or starting to use the Services.

17.5 Language and interpretation:

• Approved language:
  • This Agreement has been drafted in Arabic, which shall be the language of interpretation and implementation. If the Agreement is translated into another language, the Arabic version shall prevail in case of any inconsistency.
• Section headings:
  • Section headings are for convenience only and do not affect the interpretation or construction of the provisions of this Agreement.

This document was last updated on 5/2/2024